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Complaint Process

Transaction Controversies

Disappointment can be defined as 'the difference between what one anticipated and what actually occurred".  Dissatisfaction with a transaction is often the result of miscommunication and/or misunderstanding.  We urge that the first option when one is concerned or unsatisfied with any aspect of a transaction is to contact the agent, broker or mortgage loan officer and to thoroughly discuss the situation.  Only when a satisfactory conclusion/solution cannot be reached, the following information may be helpful in filing a more formal complaint.